Shipping & Returns
ADDRESS EXCLUSIONS
We are unable to ship outside of the US. , Puerto Rico and the Virgin Islands.
SHIPPING RESTRICTIONS
Exchanges only. No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as AS cannot be responsible for the use of the merchandise. Items without personalization may incur a restocking fee. AS will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement).
ORDER PROCESSING
Please allow 1 – 3 business days to process your order prior to shipping. You will receive an email confirmation verifying that your order has been shipped. Items might arrive in different boxes on different days.
48 Contiguous States:
STANDARD DELIVERY: Standard delivery may take 5 – 8 business days unless item is personalized. Personalization of item can take up to 10 days before shipping.
EXPRESS DELIVERY: Express delivery may take up to 3 days.
Alaska & Hawaii:
STANDARD DELIVERY: Standard delivery may take 10 – 15 business days
EXPRESS DELIVERY: Express delivery may take up to 5 days.
TAX
All Season Gift Shop collects and remits sales tax in all states which have sales tax, plus the District of Columbia. Sales tax is based on the location of the shipping address.
SHIPPING CARRIER
- Orders more than 7lbs but less than 150lbs will ship via UPS Ground.
- Orders less than 7lbs will ship via UPS SurePost® (utilizing U.S. Postal Service® for final delivery).
- Orders 150lbs or more may ship via a specialty carrier and may post additional shipping charges.
- Express Shipping Available for an additional fee via UPS 2nd Day Air.
WEEKEND DELIVERY
Orders will not deliver on weekends (unless shipped via UPS SurePost®, USPS will delivery on Saturdays if the shipment is available) or holidays.
RETURNS
Returns must be shipped back in its original packaging with the original tags within 14 days from shipment date. No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as All Season Gift Shop cannot be responsible for the use of the merchandise. Items without personalization may incur a restocking fee. All Season Gift Shop will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). No cash refunds or check refunds. Refunds will be given electronically. We use Paypal for payment, therefore, your refund may appear to come from Paypal on your bank or credit card statement. It may take up to 10 days for the refund to reflect on your account. For Inquiries regarding your refund please email customer service at support@allseasongiftshop.com
CANCELLED ORDERS
Cancelled orders will be treated as a return. Please see policy on Returns. We treat canceled orders like returns because some items are not shipped directly from our warehouse which would make it difficult for us to intercept an order while in transit.
Cancelled Personalized Orders:
You may cancel your order at any time prior to production. If you decide to cancel your order after we’ve started working, you will be charged a cancellation fee of $20.00, or if you fail to submit your proof response within 10 days, you will be charged a design/cancellation fee of $20 for the initial proof, plus $5 for each proof revision, solely for the purpose of covering the time necessary to prepare your design. Approval proofs qualify as starting working. The remainder of your purchase price will be refunded.